Shipping & Delivery
At Mahra Al Mazroui Fashion, we understand the importance of timely and reliable shipping. We strive to provide a seamless shipping experience for our customers. Please read the following information to understand our shipping and delivery policies:
1. Shipping Destinations:
We offer shipping to customers worldwide. we will deliver your order to your desired destination.
2. Shipping Times:
2.1 Processing Time:
Once you place an order with us, our dedicated team will begin processing it. We aim to process orders within 2-3 weeks from the date of purchase. Please note that processing times may vary depending on product availability and order volume.
2.2 Shipping Time:
Shipping times may vary depending on your location and the shipping method you choose during checkout.
3. Shipping Fees:
Shipping fees are calculated based on the shipping destination and the total weight of your order. During the checkout process, you will be able to view the shipping fees before making your payment.
4. Order Tracking:
Once your order is shipped, we will send you a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and know exactly when it will arrive at your doorstep.
5. Shipping Delays:
While we strive to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier issues. We will do our best to keep you informed of any delays and work diligently to resolve them promptly.
6. Shipping Restrictions:
6.1 P.O. Boxes:
Unfortunately, we do not ship to P.O. boxes. To ensure a smooth delivery process, please provide a physical address for the delivery of your order.
6.2 International Shipments:
For international shipments, please be aware that customs duties, taxes, or import fees may apply. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees.
7. Lost or Damaged Shipments:
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will assist you in resolving the issue and ensuring your satisfaction.
Thank you for choosing Mahra Al Mazroui Fashion. We are committed to providing you with exceptional products and a seamless shipping experience. If you have any further questions or need assistance, please don't hesitate to contact us.